This class is designed to help property management professionals confidently navigate the Utility Bill-Back Addendum (UBBA) and the utility section of the Rental Agreement. With recent updates to forms and increasing complexity around utility billing, it’s more important than ever to ensure these sections are completed accurately and compliantly.

Participants will walk through how to properly complete the forms step-by-step, including when the addendum is required, how to structure different billing methods (Flat Fee, RUBS, and Submetering), and how to clearly describe utility billing practices.

This session focuses on practical application—giving attendees the tools and clarity needed to implement immediately. 

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Great leasing is about more than filling units—it’s about building trust, creating connection, and guiding prospects to informed decisions.

This training walks through the full leasing lifecycle, from initial inquiry to follow-up, with a focus on building value, overcoming objections, and closing with confidence. Attendees will learn how to adapt their communication style to different personality types, turn features into meaningful benefits, and create an engaging tour experience that drives conversions.

Grounded in both sales strategy and fair housing best practices, this class reinforces that leasing professionals are not just opening doors—they are trained housing experts providing a critical service.

We’ve all heard the phrase “spill the tea”—but in the workplace, spilling the wrong tea can have real consequences.

This engaging and thought-provoking session explores why gossip exists, how it impacts workplace culture, and what professionals can do to redirect it. Attendees will learn the difference between gossip and healthy venting, understand the psychological drivers behind gossip, and identify practical strategies to reduce its presence on their teams.

Through real-world examples and actionable tools, this class helps create stronger, more transparent, and more professional workplace environments.

Most performance issues aren’t motivation problems—they’re clarity problems.

This leadership-focused training helps managers and team leaders communicate expectations in a way that actually lands. Attendees will learn how to eliminate ambiguity, reduce rework and frustration, and create alignment across their teams.

Using a practical framework, this class focuses on how to clearly communicate what needs to be done, by when, what success looks like, and why it matters. The result is stronger accountability, improved performance, and more confident, capable teams.

Serving the correct notice at the correct time is one of the most critical—and high-risk—responsibilities in property management.

This two-part series provides a comprehensive breakdown of Oregon termination notices, including 24-hour notices, 10-day notices for nonpayment, for-cause terminations, and repeat violation notices. Attendees will learn when to use each notice, what is required for compliance, and common mistakes that can lead to costly legal issues.

Through case studies and real-world examples, this training goes beyond theory to help participants confidently apply what they’ve learned in their day-to-day operations.

Serving the correct notice at the correct time is one of the most critical—and high-risk—responsibilities in property management.

This two-part series provides a comprehensive breakdown of Oregon termination notices, including 24-hour notices, 10-day notices for nonpayment, for-cause terminations, and repeat violation notices. Attendees will learn when to use each notice, what is required for compliance, and common mistakes that can lead to costly legal issues.

Through case studies and real-world examples, this training goes beyond theory to help participants confidently apply what they’ve learned in their day-to-day operations.